Frequently Asked Questions
Shipping & Delivery
WHAT IS THE LEAD TIME FOR PRODUCTS?
WHAT IS THE LEAD TIME FOR PRODUCTS?
Most orders are processed and leave our warehouse within one business day of being placed. Orders submitted later in the week (such as on Thursdays) may ship the following Monday. All products are dispatched from Central Texas, and transit times will vary based on your location. In most cases, deliveries arrive within 3–5 business days after shipment.
To help avoid delays, please double-check that your contact details are accurate at checkout so the freight carrier can reach you to schedule delivery if needed.
HOW DO THESE PRODUCTS SHIP?
HOW DO THESE PRODUCTS SHIP?
All products are shipped on pallets using an LTL (Less-Than-Truckload) freight carrier. Deliveries are typically made to the end of your driveway or to a commercial loading dock. The carrier is equipped to unload the pallet using a lift gate when necessary.
Once the shipment has been dropped off, the customer is responsible for transporting the product to its final placement location.
WHAT HAPPENS IF I RECEIVE MY PRODUCT DAMAGED OR WITH MISSING PARTS?
WHAT HAPPENS IF I RECEIVE MY PRODUCT DAMAGED OR WITH MISSING PARTS?
Please inspect your shipment carefully as soon as it arrives. If you notice any damage or missing components at the time of delivery, be sure to record it on the carrier’s delivery receipt before signing.
If an issue is found, contact our customer support team at sales@heavydutytables.com with a detailed list of the damaged or missing items. We’ll work quickly to send replacement parts as soon as possible.
WHAT IF I CANNOT BE HOME WHEN THE PRODUCT IS DELIVERED?
WHAT IF I CANNOT BE HOME WHEN THE PRODUCT IS DELIVERED?
If the freight carrier contacts you to schedule a delivery appointment and you’re unable to be present, you may authorize the shipment to be delivered without a signature.
Please note that if you choose to waive the signature requirement, you assume responsibility for any loss or damage that may occur after the carrier drops off the shipment.
Returns & Refunds
HOW LONG IS YOUR RETURN WINDOW?
HOW LONG IS YOUR RETURN WINDOW?
Customers may return eligible products within 30 days of receiving their order.
WHO IS RESPONSIBLE FOR SHIPPING CHARGES?
WHO IS RESPONSIBLE FOR SHIPPING CHARGES?
If you choose to return a product, the customer is responsible for covering the LTL freight shipping costs to send the item back to our manufacturing facility.
WHEN WILL I RECEIVE MY REFUND?
WHEN WILL I RECEIVE MY REFUND?
Refunds are processed after the returned item is received and inspected at our warehouse. Once the inspection is complete, your refund will be issued as quickly as possible.
Product Details
WHAT IS EXPANDED METAL?
WHAT IS EXPANDED METAL?
Expanded metal is a durable steel surface made by cutting and stretching the material into a diamond-shaped mesh pattern. This design creates a strong, open structure with approximately 3/4" openings, offering both stability and a sleek, modern look.
WHAT TYPE OF COATING DO YOUR PRODUCTS FEATURE?
WHAT TYPE OF COATING DO YOUR PRODUCTS FEATURE?
Our products are finished with a durable thermo-plastic polyethylene coating that provides a smooth, high-gloss surface. This protective coating helps resist rust, corrosion, fading, and everyday wear, making it ideal for outdoor use.
ARE THE FRAMES COATED WITH THE SAME COATING AS THE TOPS AND SEATS?
ARE THE FRAMES COATED WITH THE SAME COATING AS THE TOPS AND SEATS?
No. The frames are finished separately with an industrial-grade polyester powder coat. This coating provides a strong, durable layer of protection designed to withstand outdoor conditions and long-term use.
WILL THESE PRODUCTS HOLD UP OUTDOORS YEAR-ROUND?
WILL THESE PRODUCTS HOLD UP OUTDOORS YEAR-ROUND?
Yes. Our products are commercial-grade and built specifically for continuous outdoor use. They are designed to withstand a wide range of weather conditions and climates throughout the year.
WILL MY PRODUCT GET HOT WHEN LEFT IN THE SUN?
WILL MY PRODUCT GET HOT WHEN LEFT IN THE SUN?
Like most outdoor furniture, the surface may become warm to the touch if exposed to direct sunlight for long periods, especially during extreme heat. However, the thermo-plastic coating is designed to help disperse heat more effectively, so it typically will not become dangerously hot or cause burns like some other materials.
WILL MY PRODUCT FADE OVER TIME?
WILL MY PRODUCT FADE OVER TIME?
Our thermo-plastic coating is formulated with built-in UV inhibitors to help resist fading from sun exposure. The finish is designed to maintain its color and appearance for years of outdoor use.
As with any product exposed to the elements, some gradual fading may occur over time depending on climate conditions and the color selected.
HOW DO I CLEAN MY PRODUCT?
HOW DO I CLEAN MY PRODUCT?
Our products are designed to be low maintenance and easy to care for. Most dirt and debris can be removed using a standard household cleaner and water.
For tougher buildup, a pressure washer may be used on the tops and seats as needed. Please avoid using cleaners that contain acetone, as they may damage the surface finish.
DOES MY PRODUCT COME ASSEMBLED?
DOES MY PRODUCT COME ASSEMBLED?
No, products ship unassembled. However, assembly is simple and straightforward. All necessary hardware and step-by-step instructions are included with your order.
Picnic Tables
WHAT SIZES ARE AVAILABLE?
WHAT SIZES ARE AVAILABLE?
We offer several table size options to fit different spaces and needs:
Rectangular Tables
- Available in 6' and 8' lengths
- Overall assembled height: 30"
- Seat height: 18"
- Overall width: 60"
- Tabletop width: 30"
- Seat width: 10"
Round Tables
- 46" diameter tabletop
- Overall assembled dimension: 78" (outside seat to outside seat)
- Overall height: 30"
- Seat height: 18"
Square Tables
- 46" square tabletop
- Overall assembled dimension: 76" (outside seat to outside seat)
- Overall height: 30"
- Seat height: 18"
DO YOU OFFER ADA-COMPLIANT TABLES?
DO YOU OFFER ADA-COMPLIANT TABLES?
Yes. Our rectangular and square models that are specifically designated as ADA-accessible are designed to meet the guidelines established by the Americans with Disabilities Act (ADA).
DO THE TABLES INCLUDE UMBRELLA HOLES?
DO THE TABLES INCLUDE UMBRELLA HOLES?
Yes. All of our round, square, and rectangular tables come standard with an umbrella hole.
CAN THE TABLES BE SURFACE MOUNTED TO CONCRETE?
CAN THE TABLES BE SURFACE MOUNTED TO CONCRETE?
All tables are shipped as portable units but can be secured to concrete using a surface mount kit. The kit includes two mounting clamps and is sold separately.
Please note that concrete anchor bolts are not included and must be purchased separately.
Benches
WHAT SIZES ARE THE BENCHES AVAILABLE IN?
WHAT SIZES ARE THE BENCHES AVAILABLE IN?
Our benches are offered in 6-foot and 8-foot lengths.
HOW HIGH ARE THE BENCH SEATS?
HOW HIGH ARE THE BENCH SEATS?
The bench seating height is 18 inches from the ground once assembled.
WHAT MOUNTING OPTION DO I NEED FOR MY BENCH?
WHAT MOUNTING OPTION DO I NEED FOR MY BENCH?
Bench mounting options vary by model and are available in three configurations:
- Portable: Designed to rest directly on the ground and can be easily relocated as needed.
- In-Ground Mount: Intended to be embedded in concrete for a permanent, stationary installation.
- Surface Mount: Built to be bolted onto existing concrete for a secure, fixed placement.
Please refer to the specific model details to confirm the available mounting option.
DO SURFACE MOUNT BENCHES INCLUDE MOUNTING HARDWARE?
DO SURFACE MOUNT BENCHES INCLUDE MOUNTING HARDWARE?
No. Concrete anchor bolts are not included and must be purchased separately for surface-mounted installations.
CAN I ORDER A BENCH WITH A BACKREST?
CAN I ORDER A BENCH WITH A BACKREST?
Yes. Depending on the model selected, benches are available with or without a backrest.
HOW WIDE ARE THE BENCH SEATS?
HOW WIDE ARE THE BENCH SEATS?
The seat planks measure 15 inches wide. If you choose a model with a backrest, the back planks are also 15 inches wide.
Trash Receptacles
DO I NEED TO PURCHASE THE LID AND LINER SEPARATELY FOR TRASH RECEPTACLES?
DO I NEED TO PURCHASE THE LID AND LINER SEPARATELY FOR TRASH RECEPTACLES?
No. Our trash receptacles are sold as complete units, including both a bonnet lid and an interior liner. There is no need to purchase these components separately, as they are included to ensure the receptacle is fully functional and ready for use upon delivery.
DO I NEED A TRASH BAG FOR MY TRASH RECEPTACLE?
DO I NEED A TRASH BAG FOR MY TRASH RECEPTACLE?
Each trash receptacle includes an industrial-grade HDPE (high-density polyethylene) liner designed for durable, long-term use. Because the liner is built to hold waste directly, a trash bag is not required.
However, some customers prefer to place an additional trash bag inside the liner for easier removal and cleanup. Please note that trash bags are not included with the product.
IS THERE A WAY TO SECURE THE LID TO THE RECEPTACLE?
IS THERE A WAY TO SECURE THE LID TO THE RECEPTACLE?
Yes. Each trash receptacle includes a security hardware kit and cable that allows the top to be attached for added stability and theft prevention.
DO I NEED TO ASSEMBLE MY TRASH RECEPTACLE?
DO I NEED TO ASSEMBLE MY TRASH RECEPTACLE?
No. The trash receptacle ships fully assembled as a single unit. The included security cable may need to be attached to the lid and receptacle body upon setup. The liner is designed to fit directly inside the receptacle for immediate use.
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Proudly Manufactured in the United States
Outdoor furniture that's built for real-world use in demanding environments. Our products deliver dependable performance with each piece engineered for durability, stability, and long-term use.

